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Android Widget not updating on mobile or tablet.
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Kyler Holland
Hello. I have put the "ClickUp Today" Android widget on my S7+ Tablet and S21 Ultra 5G Phone. It works as intended, however, it does not update as frequently as I would like. If I complete/delete/add something on my computer browser version of clickup, it does not update the android widget for a while (10-30 minutes) The only way I can update the widget is if I remove and re-add. There is no power saving mode on either device and the widgets are not being blocked in the background. The thing is, If I use Google Keep and check something off on my TO DO list on my computer, It IMMEDIATELY updates and vice versa for my phone or tablet. This is a huge deal breaker for me as I constantly use my phone and tablet as well as my computers. The attached photos were taken 10 minutes apart. Please let me know if this is something the developers can adjust to allow me to fully keep my workflow within ClickUp.
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R
RJ
This was working okay for me before the update, but now the syncing doesn't seem to work (or maybe it never synced properly if I changed tasks from the desktop web app).
B
Bindu
On mine, the widget doesn't won't even show me my tasks. It says "Not logged in". It used just be blank a while ago. Now when I tried again, it says "Not logged in".
I've logged out, force stopped the app, deleted and re-created the widget, used the link to bypass cache provided by Clickup in a reported issue regarding this/similar bug.
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Taciano Basilio Campelo
Bindu: Were you able to solve this?
B
Bindu
Taciano Basilio Campelo: No :/
Michael
Hey Bindu & Taciano Basilio Campelo!
Our team has recently confirmed the bug you are experiencing and has passed this information to our Engineering teams!
Bug ID: CLK-59636
We expect this to be resolved in a future update. Let us know if you have any questions in the meantime!🤗
B
Bindu
Michael: thanks!
Garrett W
Hey, there!
Thank you so much for letting us know about the delay you're experiencing with tasks and Reminders syncing to the Home Screen widget.
After doing some troubleshooting on my end, I found the results consistent with what you've reported. Reminders and tasks with a due date of 'Today' do not immediately sync unless a similar action is performed on the Mobile App.
When creating the task or Reminder directly from the Mobile App, it was immediately reflected in the widget.
This bug has been confirmed and passed along to our developers to investigate further!
I've created a report for you to ensure that you're kept up-to-date on our progress and receive an email once we've rolled out a fix.
Your Report ID is CLK-35891, which you can use at any time to reference it.
Please don't hesitate to reach out if you need anything else!
Thanks!
K
Kyler Holland
It should also be noted that the only workaround I have right now is If I create a task on the computer, I have to add a random task to my tablet or phone and then delete that task to get the widget to refresh the task list.
This needs to be addressed since a TO DO list needs to be updated everywhere in a timely manner. Thanks!