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Someone Call the Exterminator
in progress
Alexander McArthy
CLICKUP is infested with Bugs!
I wasn't sold on the response to the thread listed below. So I'm posting another to emphasize the point... In short while I never imagined I'd be complaining about too many new features rolling out on a SaaS platform. I am, and have been for some time after my team would report bug after bug only to find new features rolling out each Friday & requested bug fixes haven't been resolved. In fact new ones would arise.
Beyond the bugs, it takes time for organizations to incorporate new features into their processes & workflows. Constantly adding new components many of which seem to be horizontal features, instead of adding depth to existing apps/components makes it stressful to work in the app now. Always feeling like we're falling further and further behind.
Maybe there's a pilot/beta group where the people that want to, can get & test these new features months before they roll out to everyone.
If your development team needs to work on something, maybe it's integrations that work with existing features. That'd be ideal.
I am not ungrateful for the tenacity to add value for us, but the foundation seems more and more unstable with each release.
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Zach Blodgett
Hey everyone 👋
Just wanted to give a quick update here! Like I mentioned, we've been focussed on bugs like crazy, and have knocked out over 240 of them in January alone. We're slowing down (but not stopping!) on our features and really making sure that stability is king! 👑
Thank you for your patience, we got lots more good news to come as the weeks go by! Stay tuned
Trip F
@Zach Blodgett: Hi Zach. Very reassuring news, and compliments on continued accountability to the user base. I'm eagerly awaiting the roadmap execution on all platforms. Keep up the good work!
Zach Blodgett
in progress
Mike Masin
I love CU but it feels like delivery is a higher priority than QA. Recently I had to fix tasks because they had bogus data:
- Tags that were previously deleted from all spaces and don't appear in a drop menu couldn't be deleted from tasks where they appeared.
- Tasks created by templates had many bogus dependency links to other tasks. The links couldn't be broken.
The only way I was able to fix those tasks was by deleting and re-creating them (and the templates to be safe). This feels like data corruption (vs query or front end bugs).
I didn't report it because:
- I can't reproduce it.
- I needed accurate data ASAP
- The time I've spent lately figuring out workarounds and making vids to document CU bugs is impacting my productivity.
Broken data scares me and induces a knee-jerk reaction that I must move to a new platform ASAP. I squashed that reaction because I still believe CU is a great product and I have a large data and process investment.
But I must trust that my data's integrity and security are protected and that it's reported accurately. Obvious bugs erode that trust.
Joel
@Mike Masin: Have had that dependency issue as well, at least twice now. Most recently it has been ongoing for over two weeks, CU claims it was fixed but then still happens. Strangely I've never seen much about it on this forum, but according to CU it has affected a number of users. Completely agree - this troubleshooting and workaround stuff is a total waste of time.
Zach Blodgett
under review
Thank you for taking the time to share your thoughts!
Regarding a "pilot/beta group", it's something we're considering but I don't have any specific details for y'all at this moment.
Regarding the speed at which we pump out features vs focussing on bug fixes - we hear you! 🙇♂️
For the past couple of weeks, we've been pushing to knock out bugs disproportionately over new features (over 50 this past sprint)! We are confident you will notice as ClickUp continues to drastically improve in the coming weeks.
If there's anything we can ask of you, it's just a bit of patience while we get this done as quickly as possible.
Thanks so much for understanding and being on this journey with us!
C
Clare Macrae
@Zach Blodgett: Thanks, but what is being done to look at processes and policies, to reduce the rate that existing features are getting broken by new ones?
Zach Blodgett
@Clare Macrae: Numerous things!
- We're going heavy on automation end of year and Q1 of next year
- We're growing our team, both QA and Devs to meet the needs of triaging and squashing more bugs
- With some big upcoming features (shhh... you'll see soon enough!), they will allow our internal processes to work much more efficiently
- As a company, we'll be focusing on performance, reliability and just generally making sure everything that's in the platform already, works really well. We will still be releasing features, but with lots and lots more bug fixes alongside them.
I hope that addresses your valid question!
p
patricia De Vos
I fully agree!!!